Return/Web Store/ Shipping Policies
Return Policy
Undecorated items ordered online may be returned for a full
refund or exchanged within 30 days of receipt. Items must be unwashed/unworn
and have all original tags.
Undecorated items purchased in store are eligible for
exchange or store credit within 60 days of purchase.
Decorated items are not eligible for return or exchange.
Please contact us with any questions about the return policy.
Please see "Web-Store Term and Conditions" for return information regarding Web Stores.
“Web Store
Terms and Conditions”
All orders are collected until designated due date, ordered on
the due date and then filled at one time. The due date and ordering process are
set and mutually agreed upon between Star Army Navy, Inc. and your school or
organization.
Approximate completion time is 2-3 weeks after due date.
This may vary depending on items ordered. Allow approximately one extra week
for Underarmour brand items.
Website images are for reference only - size, color,
proportion etc. may vary from image shown. Brands may be substituted at our
discretion based on availability.
All sales final – no refunds or exchanges after decoration.
Because all orders are custom, you will be charged at the time of order
placement. In the event an item is out of stock or unable to be completed, your
will receive a refund via check within 30 days.
Please direct any questions regarding this order to your
organization’s advisor.
“Web Store Shipping
Options”
Orders can be delivered to school office for
no charge - select "Local Pickup at School or
Organization" at check out (Step 4 Delivery Method) and include students
name, grade, homeroom and any other pertinent information in the comments box.
Or, orders can be shipped to home for standard
UPS rates.
Web orders may NOT be picked up at our retail
store in Aston, PA. They must either be shipped via UPS or distributed by your organization’s
advisor.
SPECIAL NOTE: Please be sure to select "Local Pickup at School or
Organization" at check out (Step 4 Delivery Method) if you want
your items delivered to your school or organization. If you do not select this
option, your item will be shipped via the method you choose.
*** We cannot
issue any shipping and handling refunds after your order is placed. ***
